Very Bad Service and Extremely disappointing experience and App not working

Very disappointed in Discovery.

I was convinced to switch to them because they apparently offered "better service " etc. However, my experience with this company has just gotten worse and worse by the day.

Firstly I had the worst on boarding experience in the history of histories. After paying for my insurance, I could not access the app for over a month. I even paid the second instalment and was still not onboarded. Their reason was there was a lot of backlog, I mean how do you explain not on boarding a client for over a month, when you have onboarded their account details so that you can deduct their debit order. How was that aspect correct, and the rest of the process incorrect.

Then, after I managed to access the app, the device was not connecting with the DQ tracker device. It was not being picked up and yes, my bluetooth was on. After a lot of emails this started working.

Then, I was informed that this app works with the latest Android devices. I even did my own check and the store states , this app "Requires Android 4.3 and up". My phone is on the latest Android Version. And after trying countless times to download the app, app is failing to download onto my device. I have checked on the reviews that they support multiple devices. Please fix this, I need to connect my phone asap.

I am extremely disappointed in this kind of service and their failure to deliver all the time.