Very bad service and elevated premiums due to consultants not verifying details.

So this is the second time I have to revert to "social media" to try and get any form of support from Discovery insure. I have been a client for over a year now and recently it has come to light that they did in fact not check up on my previous insurer details ( can't help but wonder if this is not maybe kept as a possible back door in the event of a claim....). So luckily I was honest with my application but they have now increased my premium with close to R300 per month because they refuse to phone my previous insurer to verify this. Even after I have submitted all my previous insurer's documents they still debited my account with the elevated premium.

Obviously this has been an ongoing telephonic discussion with numerous consultants. Now after a few too many empty promises of returning my calls and sorting out the problem, I am hoping that this public review might change the situation.

I was paying a good monthly premium for my insurance compared to the other competitors, at this stage that is the only thing that is keeping me with Discovery insure. I guess it might be a case of you get what you pay for. Discovery is a big public company and its a shame that I have to say bad things in public about their service, but this is the only way I get taken seriously.