Very Bad Service

To whom it may concern. Last week Thursday I was involved in an accident and then on friday I received and email from Busi Xulu advising that the vehicle was assessed and uneconomical to repair. Then on Monday I needed to follow up on the claim and then busi says that there was a mistake and confusing my claim with someone else's. Keeping in mind that my policy number was included on the email. So I'm not sure how that happens..thats a very very big mistake..can these people actually do this job and be allowed to make such big mistakes. Then I send and email in regards to the next steps then I received and email from from Estelle Nel who tried to help out on behalf of the claims handler and she advised that there is a system error on my policy. She confirmed via email that she has spoken to the assessing manager Denny Naidu who confirmed once again that the vehicle is un economical to repair. on Tuesday Estelle sent an email to follow up on the assessment report and ..no feedback from anyone.. then I received an email from the claims handler Anthony Makgosa. He advised that the assessment was done but he says he cannot provide me with the out come he says he cannot confirm what the out come is although I received it via email already. Anthony keep telling me that his waiting for the report and according to Denny he said he emailed the report to Anthony who has not received anything. This is really unacceptable as I received one thing and then the next minute the claims handler doesn't want to say anything..he also said that he hasn't received any emails in regards to the confirmation that Estelle sent. Its not my fault that the system has an error and I need this sorted out asap. I tried calling discovery to speak to a claims manager and the buck was passed from one person to the next..his either not at his desk, in the toilet or in a call. I then spoke to Anthony who advised that he will have feedback for me today at 2:30 .who sent an email to the assessing manager and still no feedback. Please advice on this matter urgently.