Very bad service

I logged a call on the 5th Feb for a plumber to come fix a burst waterpipe on my property - I called the call centre and received a reference number and the works, ref: GH-T2VR-01. A plumber did come out about 2 hours later, but said he did not have the correct tools with him and will return later - it is now almost 2 weeks later and no one form Discovery has contacted me to make alternative arrangements.....<br> <br> Surely they can see that the call is still open!!<br> <br> Be careful guys, these companies all try to lure you in with their value added services, but when the rubber hits the road, they have no way of managing it properly!