Very Bad Service

Good day, I'm Mrs Busisiwe Skosana, my policy number is ********** . On the 6th of December I lodged a third party claim with Discovery Insure, their client scratched my car and reported the incident to Discovery Insure.

The lady who is assisting me with my third party claim at Discovery Insure is Ms Nonhlanhla Sinthumule. In most cases when I sent her emails to follow up on my claims she doesn't respond. A week before Christmas in 2017 Nonhlanhla Sinthumule arranged for my car to be assessed at Nelspruit and from my place to the assessment center it's about 100kms. Two days after my car went for the assessment I called the assessment center to follow up on the result of the assessment and was then told that they are not Mercedes Benz approved, as a result, they won't be able to repair my car.

On the 22nd of December I sent Ms Nonhlanhla an email and I haven't received any response. I'm so very frustrated as I'm driving with the car that has a bad scratch I'm even starting to fall out of love with it. I don't know what to do anymore.

The most sad part is that most of my husband's policies are with Discovery Insure and he is also considering cancelling them as we are experiencing a very bad service from them