1 reviews | Active since Feb 2020
Very bad management and customer service at discovery insure
I tried to get hold of some one in discovery insure through the number on their website ***, but after trying continuously for 4 days with absolutely no response (I was always on hold owing to there high call volume) and eventually after holding for upto 10 to 20 mins call generally getting declined. I sent an email reporting the issue and I got a response in few days that some one will contact me today and they did contact me early hours of morning when I was driving and when I asked if they can call me little later I was told that they can not make sure that they can call me later as they very busy - so basically customer must adjust according to Discoveries convenience not the other way round! finally I decided to call again myself and this time I tried to select emergency assist option hoping that at least some one will pick up my call but imagine even emergency assist is not taking the call - I wonder if some one really in need to emergency assist Discover will just ignore them as they are very busy doing thier own things rather than what their business is. I am copying and pasting my communication with discovery over email as well.
Dear ***x
Thank you for contacting us.
Please be advised that we will be in contact with you tomorrow to assist with your quote.
If you have any questions on your plan please email *** or call us on ***. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule.
Kind regards Daddy Mashile Discovery Insure
need to make change to my policy To: *** Subject: need to make change to my policy From: ******x Date: Wed, 1 Jun 2022 09:54:08 +0200 (CAT) Delivered-to: *** Resent-from: <***> [Email from external sender. Proceed with caution.]
Good Day, I have been trying to get through to your call centre for the past 3 days continuously several times a day but call is not going through, I am always kept on hold for long durations citing that you are all experiencing high call volumes(which is in any way not my problem). Please can any one from discovery insurance contact me back as I am done calling you guys my car and home insurance policy is : ********* cell phone number is :*********X Thanks
I also tried calling back when I realized that no one is going to call me back but again the same story your call center phone never gets picked up owing to the reason that you all experiencing huge number of calls.
after that I tried to get hold of some one through your chat platform they did give me quotation but told me that any change can be done over phone not over chat so I asked them to call me on Monday 06/06/2022 but again till now no one called me.
Thanks
I also tried calling back when I realized that no one is going to call me back but again the same story your call center phone never gets picked up owing to the reason that you all experiencing huge number of calls.
after that I tried to get hold of some one through your chat platform they did give me quotation but told me that any change can be done over phone not over chat so I asked them to call me on Monday 06/06/2022 but again till now no one called me.
Thanks