JvdM
Johan van der Mescht

1 reviews | Active since Dec 2019

20 Apr 2022, 17:14

Very bad claims assesment and feedback..

After a lot of emails to claims agent "Mahlomola Priscilla Sekgotlaboraga" I have no replies or confirmation on refund on expenses after I paid for all my tyres replecment, mags repairs and not even after assessor send her an email. This is a disgrace and disrespect from discovery.

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Replies (2)
JvdM
Johan van der Mescht's update09 May 2022, 10:20
Reviewer Update
Good day,

Till date i have not been contacted or reply been given to my emails.

My vehicle was booked in at Centurion Panel beaters today and excess payable of R4000. How ever since all emails been send to discovery over the past month and weeks, i still have not been refunded for the cost out of my own pocket to replacements and damages i have paid for.

Result is now my vehicle cannot go in to panel beaters due to no funds available for the excess.

Im a very concerned customer and seek to review my protection plans and other relationships with Discovery.

regards,
Johan

JvdM
Johan van der Mescht's update21 Nov 2022, 14:54
Reviewer Update
And finally, my claim has also now been closed by Mahlomola Priscilla Sekgotlaboraga in October 2022 after status on y claim profile showed that the claim has been approved. Very bad and un-profesional service...