VERY BAD CLAIM EXPERIENCE WITH DISCOVERY INSURE

Can anyone of Management at Discovery Insure give me feedback regarding my house content claim?? I have been waiting 14days (from 30 September 2022) already for feedback regarding my claim as to where the NORMAL turnaround time is 3 days. Discovery consultants Fortunate, Ephraim and Caroline has been promising me to get me feedback and I am still waiting - I have even received promises from Senior Management via my Broker to get feedback and yet they have failed to do so. Today at 13h00 I once again received a promise from my broker that Fortunate and Ephraim will sort out the matter and give me a call back, I still have not received a call from one of them. I once again called Discovery and I was put on hold so many times that after 50min54sec on the line to get a hold of Fortunate or Ephraim, only to find out the knocked off early and the call was cut off - I feel that Discovery Insure is very quick to take their premium on time EVERY month but they are VERY slow to assist the clients - I did not want to but I had to take the step and come to Hello Peter as I have not gotten any joy!