Very bad and slow service

I had an accident with my van 2 weeks ago and up till now a consultant has not called me, I don't know if a claim has been opened, if they started working on my van or even got quotes. They where good in organizing the towing and rental car, But ....what about my van????This is terrible service and I will not accept this from Discovery. So with this slow service and if my van is not ready before the car needs to be in...will they expect me to give in my rental car and then walk 70km to work??? Get your guys act together.