jR
johnny R
1 reviews | Active since Feb 2019
02 Jul 2021, 10:13
Very bad and appalling service.
I have been patient with Discovery but no one seems to take me seriously and promises which were never kept by my claim consultant her team leader. My claim was approved on 11 June 2021 and now it’s a month later and no service provider has been appointed to do the repairs and close off the claim. What must I do for my approved claim to be attended.
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Replies (2)jR
johnny R's updateReviewer Update
04 Jul 2021, 14:11Your apologies are not good enough. The very same team you have escalated to is the very same team including their team leader who have not done anything since approval on 9th June 2021. Action must taken not apologies, this claim must be prioritised and closed as in yesteday.
jR
johnny R's update04 Jul 2021, 14:11
Reviewer Update
Your apologies are not good enough. The very same team you have escalated to is the very same team including their team leader who have not done anything since approval on 9th June 2021. Action must taken not apologies, this claim must be prioritised and closed as in yesteday.
jR
johnny R's updateReviewer Update
16 Jul 2021, 10:16The resolution that you have provided has resulted in your company debiting a further R3431.03 from my account all because of an *********** claim consultant who did not inform the rental company of the extended car hire. Now i'm left with a whole in my pocket whereby i'm not able to pay my landlord and i might be kicked out of my rented home. Is this how you treat your clients even their accounts is in goodstanding?
jR
johnny R's update16 Jul 2021, 10:16
Reviewer Update
The resolution that you have provided has resulted in your company debiting a further R3431.03 from my account all because of an *********** claim consultant who did not inform the rental company of the extended car hire. Now i'm left with a whole in my pocket whereby i'm not able to pay my landlord and i might be kicked out of my rented home. Is this how you treat your clients even their accounts is in goodstanding?