Vehicles uninsured due to incompetence

We had telesales contact us and sell us insurance package which included 2 vehicles. We accepted because of good rates. The problem now is the accounts department is incapable of registering correct banking details, despite numerous calls, numerous mails with my husband and I. Last call we assumed all was resolved, after promises by the call centre supervisor that it was in order. Money not taken off last month so we are back to square one. We had to contact Discover Insure again, and discover we are perhaps (yes, \unable to confirm cover") not insured for the last month.<br> We agreed to take the Good Driver agreement where we would receive points"