mM
mon M

1 reviews | Active since Feb 2017

23 Jul 2017, 09:21

Vehicle safety (Ref *** and *** and *** and ***)

<p>I have had to come to this platform to lodge a complaint as emails and even a call to discovery this issue has not been resolved. </p> <p> </p> <p>I took my vehicle to tiger wheel and tyre for the annual multipoint check which then they also check the service history (Which is up todate) on the 25/3/2017 </p> <p>I then sent discovery a mail on the 18/4/2017 informing as well as enquiring as to why this has not been updated. The 25/4/2017 i had still not heard back and emailed again. I got a response (28/4/2017) requesting which Tiger wheel and tyre and the points would be allocated. on the 3/5/2017 I received a mail saying they were waiting for the inspection from tyger wheel and tyre and my points will be loaded from the day of the inspection. 16/5/2017 I enquired again. 17/5/2017 got the response to please send through my ID number. </p> <p>I then recieved no other communication being fed up I called and the response i got was that tyger wheel was off line and still till now nothing has been done.</p> <p> </p> <p>I am extremely upset that I have had to take this to a public forum especially since I contacted discovery themselves to sort this issue out. </p> <p> </p> <p>I hope that now this will be rectified and that the staff at discovery will actually help their clients when they come to them to sort out any problems. Its not right that client service is not there. </p> <p> </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply24 Jul 2017, 13:31
Official

Thank you for bringing this to our attention.

We will investigate and follow up with the vitalitydrive team, and provide feedback once done.

Regards,

Sakhe

Discovery Insure