Vehicle repair delays and car hire

<p>This is related to claim number ********** .</p> <p>Due to some internal mix ups, discovery had my vehicle towed to an unapproved repair center after an accident, after some arguments, they agreed to move the vehicle an approved repair center, the move took about two weeks as it involved some payment issues with the unapproved service provider. During the whole mix up, discovery had agreed to reimburse the car hire duration I had lost due to the mix up. At the end of the rental period, they had changed their tune telling me the fault was not with them but the service provider who did not want to release the car, as this was their service provider I believed their behavior was dishonest, after some arguments, they changed their mind to extend by three days even though their mistake had taken two weeks to resolve. I have had to return the car as I couldn't afford the late penalties from the rental service provider. The second issue I had was that discovery failed to secure a rental car in the category I was paying for, I either had to take a car in a lower class or do without a car. Due to desperation, I opted to take a car on a lower class with a promise that the correct vehicle will be sourced and swapped, I have a completed a month without this being done and there is no possibility for them to reimburse me. </p> <p>The communication from their side is also very bad, they never call back to give feedback, the only way to get feedback is to hold on the line while the call center agent tries to get hold of correct person to give feedback. </p> <p>You are never allowed to speak to senior staff, so you just get frustrated with multiple calls lasting over 30 minutes and sometimes getting cut off no one calling you back. </p> <p> </p>