Vehicle Accident Repair Used Parts

Motor Vehicle Accident Repair with used parts.

Dent Tech called to advise my vehicle is ready for collection. I went to Dent Tech on Friday to collect my wife’s vehicle but something was amiss.

Most notably the two front lights and rear lights were not new and in fact, used parts that didn’t even look the same the one was very old and dirty. My left front mag wheel was scratched badly and that was not done by either myself and my wife.

I was livid, to say the least, and went off at Dent Tech only for them to advise me that Discovery assessors (net assess) requested for GUP (Guaranteed Used Parts) to be used for my front lights rear lights and both front and rear bumpers.

It must be noted that both front and rear lights were both working when I left the car at Dent Tech.

Jacques was pretty nice and explained that they were instructed to replace said parts with GUP. He insists my lights were broken, I think that’s BS.

I never received a copy of the items that were authorised for repair, a guy called me and read them out but never received the report.

To be honest we were left rather heartbroken and disappointed that Discovery could do this. We felt ********** and that this was a form of ******ion.

Firstly I do not think my monthly Insurance premium reflects GUP, had it been with one of the smaller budget-friendly insures I could understand this approach. Secondly, myself and wife own the following polices and services each with Discovery:

1. Medical Aid 2. Bank Account 3. Life Cover 4. Death Cover 5. Disability Cover 6. Savings 7. Retirement Annuity and 8. Insurance

We don’t want anything from Discovery but we would like to take our entire business somewhere else.