Uttterly DISGUSTING service

Quite honestly, I am extremely disapointed and disgusted in the service I have received from one of your claims agent, Nombulelo Hengeni. I registered a claim on 22/12/2020 for the cracked screen on my phone, I handed the phone in to WeFix on 27/12/2020, and to date have had ZERO feedback from you regarding my claim other than an SMS saying the claim had been rejected. With no reason given whatsoever. On 13/01/2021 I emailed Nombulelo asked for a detailed report on why my claim was rejected, by close of business I had not received any response from her so I sent her a follow up email. I sent another email on 19/01/2021 informing her I would be complaining about the complete utter lack of service, and still have not received a response from.

There has been no communication about why the claim was rejected and no information regarding my phone being returned to me by YOUR service provider. I think this service is beyond pathetic.