PB
Pieter B
1 reviews | Active since Dec 2016
29 Nov 2022, 09:30
Utterly disappointed the way my claim has not been resolved after almost 2 weeks!
Utterly disappointed the way my claim has not been resolved after almost 2 weeks! How is this possible? Kgomotso Meso, the Claims agent does not reply to emails, never followed up the claim, and it took me over 2 hours on the phone trying to get someone to tell me what's happening with the claim. I have even reported this to his manager, which promised to get back to me. But, here I am, no feedback from her either. All I get is apologies, and no resolution, no communication, and absolutely terrible service. Please can someone assist me with my claim, as I do not know what to do anymore?
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Replies (3)PB
Pieter B's updateReviewer Update
29 Nov 2022, 10:27Thank you for the reply. The lack of feedback is sadly not for today that Kgomotso is out of office. It's been ongoing since the claim was logged.
PB
Pieter B's update29 Nov 2022, 10:27
Reviewer Update
Thank you for the reply. The lack of feedback is sadly not for today that Kgomotso is out of office. It's been ongoing since the claim was logged.
PB
Pieter B's updateReviewer Update
30 Nov 2022, 17:15Here we are, yet another day. Day 15, no resolution regarding my claim. Promised by email I will be phoned today. I sent 2 mails already and as usual, no response. Discovery, really? This is not the way to treat your loyal customers!
PB
Pieter B's update30 Nov 2022, 17:15
Reviewer Update
Here we are, yet another day. Day 15, no resolution regarding my claim. Promised by email I will be phoned today. I sent 2 mails already and as usual, no response. Discovery, really? This is not the way to treat your loyal customers!
PB
Pieter B's updateReviewer Update
02 Dec 2022, 14:00Day 17???
PB
Pieter B's update02 Dec 2022, 14:00
Reviewer Update
Day 17???