Utterly appalled and disgruntled

I have been with Discovery Insure since 2015, I initially joined as an employee and kept my policy because the service was so great at the time. All the cars I have had from that time have been insured by them. Recently I traded my car in and since then the experience I have had has been shocking. Almost every month since this trade in there have been incorrect debits, lack of information and refunds. No one is giving me a clear answer that isn't at my inconvenience. This weekend another debit order went off which I wasn't informed about over and above my premium. I have since been told post phoning and waiting in line FOREVER that this was for a tracker that I didn't realise had to be uninstalled. This may have been ignorance on my part but I rely on such a Brand to inform me step-by-step of the requirements. Not only that, I could have been told to organise the tracker to be removed upon my adding my car to the policy but no one said anything to me!!!Instead I was charged for 2 cars instead of one as the agent at the time didn't remove the other car. The saga continues now months later with more challenges. a returned debit order is no good for my record and as a loyal client I expect better service than what I have been getting since June 2023. I pray a pretty penny not only for reliability but for trust and convenience and I have gotten none of that!