Utter Appalling Service with a Vehicle Claim !!

<p>After submitting a claim for my my vehicle (2014 Volvo V40 T4) that was involved in the recent flash floods on 9 Nov 2016, Discovery Insure has now taken 27 days, and still not settled the claim.</p> <p>They do not keep you up to date regarding the process, have been giving me the wrong information as to where my vehicle is, and had the vehicle dropped at a service centre without any documentation about why it's there. I was phoned 5 days later by a service consultant at the Volvo dealership asking me why my vehicle has been delivered and what must they do with it! How unprofessional.</p> <p>Now, Discovery Insure does not want to pay retail (I was insured for retail) for a 2014 model, but they want to settle on a 2013 make. This makes a big difference in price. My vehicle registration document, as well as the bank's settlement quote, clearly indicates it as a 2014 model. But I had to pay insurance for this make, that they are happy with.</p> <p>Don't bother with emails, deadlines, phone calls, you can never speak to the same claims consultant.</p> <p>I have had enough, and will take this matter to the ombudsman. Worst service I have ever experienced as a loyal Discovery member!</p> <p>(Claim: ********** )</p>