UTMOST POOR SERVICE

I have subsequently cancelled my policy with Discovery Insure. When I sold my car, I cancelled the car insurance on 20th July 2020. There should be a substantial refund of premium for which I am still awaiting on 1st September 2020. Have asked them to no avail. I did ask them on 14th August 2020 with NO positive reply.m I should have received some loyalty payment as well to which they have not responded. Due to their overall treatment of me I cancelled my house holders policy on 21st August 20020. After numerous endeavors to establish what is happening in respect of the cancellation, have eventually established that my policy has been cancelled but need to wait an indefinate period to obtain a refund of the premium for the unexpired period of insurance. The refund should be immediate. Imagine the interest they gain in respect of all the refunds they should give and do not unless it is asked for and then there is the delay! They repudiated my claim and when I wrote to them contesting the repudiation, they informed me that they have 30 working days to respond! That is more than a month. My claim was in the period of the policy being active and thus they must settle. All their promises to me mean absolutely nothing!