Utmost disappointment

<p>Insured my car through discovery insure, My car was hit at the back by another car on the 27th, took them more than 2 weeks to authorize my claim, which was on the 14 June, got car hire on the 28 May until the 27 of June, then to my surprise they go and cancel my car hire on the 21st before the expiry of the 31 days as per contract, without even checking if my car is fixed, do I have it back? Then I phone them more than 4 times without them getting back to me regarding my query so they can reverse what they did, and I literally had to demand that they give me something in writing that I can still have the hired car, and to date, I called the rental co, and according to them, no authority to extend has been given, what I know is that I have to take my child to school and still get to work, they'll sort it out with the rental co, as long as I have it in writing that I can keep the car, I don't know wether to Cry or shout, I have never been this frustrated by an insurance company