USER JOURNEYS SHOCKING - YOU LOSING A LOT OF MONEY :)

Dear Discovery, this has been a very interesting experience. I am more and more loosing faith that you are able to handle us as a SA market because your user journeys are shocking. Economically I don't know how you do not see that you are loosing so much money just because your journeys are not defined correctly. I signed up for a bank card = disappointed. I have a vehicle insurance and same thing the retentions journeys make no sense. I have a life insurance policy that I just cancelled and YES there was underwriting and yes all companies have to do it but it took 2 months to go through the enrollment process and the SLA's of how long the next step takes in the process is shocking. Any how this is more an appeal. Employ better staff who take attention to detail on your user journeys because you are clearly loosing money on the silliest pain points, I would apply but I am taken. Also cancelled my LIFE insurance and moving my bank account soon. THANK YOU :)