Useless, useless, useless......

Well done to discovery insure for overtaking Standard Bank as the most useless, unhelpful company that I have ever dealt with.

I sent an email over two weeks ago to the claims department, asking for assistance with registering a claim. For two weeks, I have had nothing but automated responses and bull****.

I am out of the country, and trying to get assistance, and because I have not got any I have not been able to make arrangements to continue travelling or return to SA - for OVER TWO WEEKS.

I am corresponding via email because I am out of the country, and the only actial response I have had is that they cant contact me on my phone number. Funny that - I AM OUT OF THE COUNTRY. Something that they would know if they read my email, or checked their records to see they gave me the damn confirmation of cover for my travels.

Try email correspondence as a back up maybe???????? Useless.