Useless service PART 1

Once again Discovery lifted the bar for how much a company can waste your time and money.<br> <br> I received an email instructing me to book an appointment to remove my DQ-Track device, with no explanation as to why. Just a little notice threatening me that I will owe them R 1180 if they fail to retrieve the device.<br> <br> When I made the appointment I questioned as to why they are removing it if I am paying religiously and have not missed any payments and have not even submitted a single claim???<br> <br> Faulty system was their go-to excuse this time.<br> <br> Over the following week I was called 5 different times by 5 different people to proceed with the removal of the DQ-tracking device, obviously I explained the faulty system misunderstanding but I also called Discovery right after every call just to make sure what is going on...<br> <br> With the first call the response was that my account has been changed due to the faulty system and I have been billed wrongly, after 14 minutes of holding on a silent line I had to put down and continue with my life.<br> <br> NOTE: Discovery will NEVER EVER call you back.<br> <br> The other 4 times I called they could not confirm any calls.<br> <br> The issue is still not resolved.