Useless Service and wasting time on vehicle claim - Discovery Insure

My vehicle was ****** on 8 Jan 24 at 16.10. I called in almost immediately and was told that I need to track my own vehicle when my vehicles tracker is with Discovery Insure. I was also told that nothing could be done until I get the Cas No. I eventually contacted my broker, relayed the Cas and other information they requested. 2 days later, I get a call from the Claims handler to say that I must de-register the vehicle, complete a change of ownership and send the Natis doc. I continuously called in to Discovery insure for updates and to advise where the tracker shows it is parked, and I was told that it seems the tracker was removed from the vehicle and basically I must stop calling in, they will contact me if there are any updates, that never happened! My vehicle was eventually found (exactly where the tracker said it was. I am also told that Tracker SA found the vehicle, not Discovery Insure) and on 23rd Jan, I was instructed to hand over my spare keys to a security company, which I did after verifying the information. An hour or so later I viewed the vehicle moving on my app, the vehicle was then parked at the Police impound. On 24 Jan, a Cpt called me to say that I need to come in to identify the vehicle which I did on 25th Jan. The Cpt showed me that my entire engine was removed including the Vin print under the car seat. The entire dash was loose, service book removed and wiring loose in the vehicle. The ********s took everything out of my vehicle and put in another vehicle's parts (which was a write off in 2022 (if I remember correctly). The case number is noted on the report of the write off of the other vehicle). I then sent the report, affidavit and statement to Discovery insure and again asked for feedback. Bear in mind, I have received no proper feedback since the theft on 8 Jan from Discovery Insure. I am constantly demanding a response, any feedback or answers to my claim process. Surely, one takes insurance so that your daily life does not get disrupted, so that you may continue to work as normal. Well, clearly Discovery Insure does not think so! And on top of that, apparently, I did not have vehicle hire on my policy, so I cannot get to work and I cannot earn a living. I was also told that the claim may take anything from a few days to a year if I am lucky. But amazingly, they were quick to debit their premium at the end of Jan. The service is pathetic to say the least, there is absolutely no service or feedback. I have been in contact with the recovery company who advises that Discovery till now has not authorized them to take the vehicle to the assessment centre. After getting very annoyed and no feedback from the claims handler, he calls me on 25 Jan to say that the vehicle will be taken to the assessment centre. He was trying to coerce me into accepting the vehicle with the other engine, telling me that Discovery will fix everything so they vehicle is drivable again. I told him under no circumstances am I accepting the vehicle back. I do not know what crimes were committed with the vehicle, and the fact that other people drove my vehicle, makes me sick to my stomach. Another week has passed, with no response. After moaning and some nasty messages to my broker, I get an email on 5 Feb stating the obvious that the vehicle was tampered with (regarding the change of the engine). Today, 12 Feb another week has passed and no update and no feedback. In the meantime, I am not getting paid at my work, I cannot go out to see clients, I cannot get to the shops, my life is standing still while Discovery decides when they will take my claim seriously. Is this the service we pay for? I feel that you are stalling this claim because the vehicle is paid off. I am certain if the vehicle was financed, the bank would have intervened and ensured this claim gets settled quicker, tell me I am wrong!!