Useless service

<p>Good day. </p> <p>I an very happy to see this survey come through but disappointed that i can only give feedback on 2 sections and my service with discovery insure has been utterly useless. Ill take my opportunity to give some more detail below and Ill be sure to post it on Facebok and hello peter as well. </p> <p><br />On the 8th of December in the early morning I had an accident on my bike, called the bike collection agents and through the contact with discovery they came to collect my bike, great at least the start of this somewhat worked but sadly it all went down hill from there, the bike collection people at discovery’s instruction towed my bike to Renew It randburg which I had informed them and discovery could do nothing with my bike as they only work on cars but I was ignored. Good thing I went with so once we arrived I could arrange to have the bike moved again to the correct location, Cayenne world as the agent for MV agusta in South Africa</p> <p>Cayenne was amazingly helpful and did their quote quickly, I passed this onto discovery as soon as I got it but then still a day later got an email requesting the quote as apparently it was in the junk folder, a whole day wasted there. </p> <p>The a request for images to accompany the quote came which were supp**** in the same day and we then waited for more feedback only to be told an assessment company, Net Assess, needs to review the bike which was meant to happen on the 15th. I got a call from them on the 15th asking for images and a quote, the same thing I had already given Simon from discovery and another call in the afternoon from Net Assess asking for the same. This was brought to Simons attentions but he didnt bother to get back to me, this became a trend in the process. </p> <p>I followed up on monday and left message for Simon to contact me but didn’t bother to, another gentlemen helped me and sent me the assessment done by Net Assess and I’m glad a requested it as the completely left off any cost for labour on the repairs to my bike, not sure who they think is going to do the work. </p> <p>I was given he approval letter for the incorrect amount because of the issues from Net Assess and have today again requested Simon to contact me with no feedback at all. </p> <p>The service is disgraceful, its not hard to keep customers informed of what is happening and get back them when requested. </p> <p>Please can you escalate my issues as I am no longer happy to deal with Simon on my claim</p>