USELESS RESPONSE AND SERVICE

Had a car accident 2 weeks ago on a sunday morning , the car was collected by the towing company on behalf of Discovery insurance. I was notified that my car was at an auction house and that its awaiting evolution before moving forward on the claim. I received no less than 5 notifications that the vehicle has been booked for assessment and no less than 5 email notifications stating that the evaluation has been cancelled! I have called the call centre spent no less than 3 hours dealing with people promising that i will get answers within 24 hours . its now a full 2 weeks since the first disappointment with bookings then cancellations ! I have never in my life had such bad service from such a massive company with premium insurance rates. i don't even know why i am paying because the service is just non existent! I was promised yesterday by one of the call centre people that i will get an answer by PHONECALL today to state whats happening with my vehicle! STILL NO ANSWER!! DISCOVERY INSURE YOU HAVE NO IDEA WHAT CUSTOMER SERVICE IS> I HAVE ALL THE CORRESEONDANCE TO PROVE YOUR NEGLIGENCE! I WILL BE CHANGING MY INSURANCE AS SOON AS YOU GET YOUR PATHETIC ACT TOGETHER AND GET MY VEHICLE ACCESSES AND GIVE ME A SIMPLE ANSWER!