USELESS IN COMMUNICATIONS

hi there i hope i am getting a response here now cause discovery has no interested in phoning or emailing me back regarding my problem . back in beginning april i got a quote from discovery for car insure . then on the 13 of April i ask them to cancel it and i got this email to say we will contact you soon . nobody contact me or phone me . so few later i email back to ask if they have cancel it . no reply still . and on the 25 April they debit my account with R722.83 and R150 . when i phone today i get told that they are tranvering me to auth cancel people . i was on hold for 34.04 min after i cut the call . you cant be that busy . this is NOT ON . I need my money back in my account ASAP . REF NUMBER : ********** 443