LV
Liz V
1 reviews | Active since Mar 2016
28 Nov 2025, 09:09
Useless customer care - no live chat - no help
Once you need any assistance after you signed up good luck. I have nto been able to access the appl since joining, can upload pre-inspection pics. Get a weekly mail to remind me to upload the pics. NOBODY is able to assist me?! Cancelling today after months and months of frustration. THEY JUST DONT CARE!!!!!!!!!!!!!
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Replies (1)
Discovery Insure's replyOfficial
28 Nov 2025, 09:20Hi Liz
Thank you for your feedback, and we’re sorry for your frustrating experience. This isn’t the service we aim to provide. Regarding the pre-inspection challenge on the Discovery Corporate App (the Discovery Insure App does not support pre-inspections), we’d appreciate your help to assist our technical team in troubleshooting, please send us a DM with the following:
• Device make
• Device model
• OS version
• Corporate App version
• Whether the camera function allows you to take and upload pictures within the App
• Whether you can submit once the images are uploaded
• A screenshot of the error (if possible)
This information will help us pinpoint and resolve the issue accurately.
Regards
Discovery Insure
Thank you for your feedback, and we’re sorry for your frustrating experience. This isn’t the service we aim to provide. Regarding the pre-inspection challenge on the Discovery Corporate App (the Discovery Insure App does not support pre-inspections), we’d appreciate your help to assist our technical team in troubleshooting, please send us a DM with the following:
• Device make
• Device model
• OS version
• Corporate App version
• Whether the camera function allows you to take and upload pictures within the App
• Whether you can submit once the images are uploaded
• A screenshot of the error (if possible)
This information will help us pinpoint and resolve the issue accurately.
Regards
Discovery Insure
Discovery Insure's reply28 Nov 2025, 09:20
Official
Hi Liz
Thank you for your feedback, and we’re sorry for your frustrating experience. This isn’t the service we aim to provide. Regarding the pre-inspection challenge on the Discovery Corporate App (the Discovery Insure App does not support pre-inspections), we’d appreciate your help to assist our technical team in troubleshooting, please send us a DM with the following:
• Device make
• Device model
• OS version
• Corporate App version
• Whether the camera function allows you to take and upload pictures within the App
• Whether you can submit once the images are uploaded
• A screenshot of the error (if possible)
This information will help us pinpoint and resolve the issue accurately.
Regards
Discovery Insure
Thank you for your feedback, and we’re sorry for your frustrating experience. This isn’t the service we aim to provide. Regarding the pre-inspection challenge on the Discovery Corporate App (the Discovery Insure App does not support pre-inspections), we’d appreciate your help to assist our technical team in troubleshooting, please send us a DM with the following:
• Device make
• Device model
• OS version
• Corporate App version
• Whether the camera function allows you to take and upload pictures within the App
• Whether you can submit once the images are uploaded
• A screenshot of the error (if possible)
This information will help us pinpoint and resolve the issue accurately.
Regards
Discovery Insure