URGENT PLEASE BEEN 17 DAYS

Dear Discovery,

I always get great service from you. I have phoned since Monday 28 November. I have been complaining since last year regarding my car and making a noise. My car has been standing at BMW Montana for 16 days without one call to them no assesor and 20 people later. No response. And they are closing which means I have no car december???? Please get back to me and can I have feedback PLEASE i have been phoning daily and even the teamleader can not reply or assist? This is unacceptable