Urgent Feedback Required Please

Please can I have feedback on my query, which is currently with your System's division for investigation.

Note emails sent previously: 11 November 2021, 07h37: Reference ***. I asked about my reward status. 11 November 2021, 15h32: Reference *** & ***. I notified you that the wrong correspondence was sent to me belonging to a different member of your scheme. 12 November 2021, 12h28: Reference *** & ***. I gave you my correct details and asked again about the status of my reward. 13 November 2021, 12h01: I receive correspondence that says: The premium payback gets paid when your Plan gets to 6 months, the sixth month will be December. 13 December 2021, 11h59: I enquired again that all was in order for my reward to be paid. 14 December 2021, 09h42: I receive the wrong correspondence again with details of a different member of your scheme. 15 December 2021, 07h53: I follow up again since my query was not answered about when I can expect my reward. 16 December 2021, 16h59: I was sent a copy of the terms and conditions regarding the payback, no answer to my very specific question regarding my anticipated payout. 14 January 2022, 19h50: I asked again about my specific situation regarding the reward and said I would appreciate a response as soon as possible. Was given reference ***. 17 January 2022, 09h28: I received a response from you as follows: Thank you for contacting us. Please see the below terms and conditions for the 50% cash back benefit. • When you take up a new policy, you will have 3 months from Date of commencement to achieve the Gold status. Once you have achieved the Gold status this automatic make you qualify for the 50% cash back. • Payouts will be made on month 7 from when they achieve Gold status 17 January 2022, 10h03: I responded as follows: Okay thank you for the correspondence. Does this mean I will get the payout in March 2022 since Gold status was reached in September 2021? Received reference *** & ***. 17 January 2022, 22h08: I received the following feedback from you: Thank you for contacting us. Kindly be advised that you do not qualify as you didn't achieve the goal status within the first 3 months of inception. 18 January 2022, 05h18: I responded as follows: I disagree. My bank account was debited 30 June 2021 meaning my cover started 30 June 2021. I achieved Gold status in September 2021. That is within 3 months. That's silver in July 2021, silver in August 2021 and Gold in September 2021. Please escalate this query to a manager as this is totally unfair and Discovery is now trying to cheat me out of thousands of rands. 18 January 2022, 05h55: I responded further as follows: You can not count June as a qualifying month because that would have meant I needed to achieve gold status in one day. And even if I did not meet your "conditions" this was not communicated to me when I took out the plan, you can listen to the recording I had to do my own research with little to no information available on your website to find out I needed to gain gold status, nowhere was I told about this, or the other requirements. This is why Gold status was achieved only in September. I was only sent the list of requirements when I asked about the payback in November. Also my understanding was I get the payback after 6 months, so to me that was January 2022. Then to be told its the 7th month after getting gold status, which meant March/April 2022 and then to be told no sorry you do not qualify. And I had to ask and ask and ask over and over before I was told this, check the emails. This is totally unfair. 18 January 2022, 17h38: You responded as follows: Thank you for contacting us. We have referred the matter to the Systems department for assistance. Please allow 3 to 5 working days for feedback to be provided. Your reference number is QC344530 26 January 2022, 07h42: I requested feedback on this issue again.

So here I am on HelloPeter trying to get this resolved. It feels like I sent a million emails re this issue, and another week has passed and I still have not received any feedback on this. I need closure on this issue asap, please. Not the run around that you have given me since November 2021. Please. Thank you.