Urgent Complaint Regarding Unresolved Premium Increase & Neglected 3rd Party Claim

It has now been three weeks since I first raised a query regarding an unannounced 27% increase in my premium, and to date, I have received no formal response. Despite being told on two separate occasions that someone would revert within two days, no follow-up has occurred. Additionally, I am extremely dissatisfied with how Discovery Legal has handled a third-party claim I submitted over two months ago. Despite providing all required evidence, I was informed the case would be closed simply because "we’ve had no response from the third party." This is unacceptable and raises serious concerns about the level of service provided. As a loyal client holding three Diamond-status products with Discovery, I find this level of negligence and lack of accountability both unprofessional and deeply disappointing. It has led me to lose confidence in Discovery’s ability to act in the best interest of its clients. Unless these matters are resolved swiftly and satisfactorily, I will have no choice but to escalate my complaint through formal regulatory channels and reconsider my relationship with Discovery. I also will strongly discourage others from making the same mistake of placing their trust in your service. I expect a comprehensive response and action on both issues within 5 working days.