1 reviews | Active since Jul 2014
Urgent assistance
Claim No: ***, ***, Planholder: Nqobile Sikhakhane. <br> I am very disgruntled and disappointed at the level of limited info I received regarding my car hire option on my policy. During the quote and sale process, at no point did the agent clarify how the car hire option works and any related costs until these past few days since I have a claim processed. On Monday, 15/02/16 i was advised by the claim administrator, Boitumelo that I would need to pay R1200 towards access upon delivery for hire. This was the first I ever heard regarding all the excess fees I knew app**** to my plan. In our conversation, I still expressed my disappointment in Discovery that this was never communicated to me, however I accepted seeing that I would be stranded with no transport. On the 16/02/16 Avis called me and confirmed the hire and mentioned that car hire package I am entitled to. Again to my amazement, no one notified me of the different options I had to take towards car hire in order not to be inconvenienced should the time arise. Had I been made aware I would have paid extra if needed to get a comfortable vehicle for hire. I would like urgent contact regarding this please!
We have tried to make contact with you as requested.
As much as we can appreciate and acknowledge that you are not happy with the outcome of your car hire, we also rely on you to read and go through your policy documentation.
This information is noted on both your policy schedule, which summarises your benefits, as well as on your plan schedule, which explains your benefits at great lengths.
The issue of the car hire ordeal was addressed following the findings that this was not done correctly at sale and quote stage, and an updated plan schedule was emailed following these findings.
We are sorry that this has inconvenienced you, we however cannot replace the current car hire for the claim ***, but you may upgrade your option to a vehicle of your suiting going forward.
Regards,
Sakhe
Discovery Insure
We have tried to make contact with you as requested.
As much as we can appreciate and acknowledge that you are not happy with the outcome of your car hire, we also rely on you to read and go through your policy documentation.
This information is noted on both your policy schedule, which summarises your benefits, as well as on your plan schedule, which explains your benefits at great lengths.
The issue of the car hire ordeal was addressed following the findings that this was not done correctly at sale and quote stage, and an updated plan schedule was emailed following these findings.
We are sorry that this has inconvenienced you, we however cannot replace the current car hire for the claim ***, but you may upgrade your option to a vehicle of your suiting going forward.
Regards,
Sakhe
Discovery Insure