DM
Dipolelo M

1 reviews | Active since May 2010

06 Feb 2015, 08:21

URGENT ANGRY Cancel Insurance - immediate effect

My claim ***<br> <br> I am extremely angry, been dealing with K****to Machete. January 12 we discussed my utmost urgent requirement and concluded she will try a panel beater which can take in my car on Monday February 9 on January 12, 2015. I am a very meticulous person, finer details are extremely crucial especially where time is of the essence. I have 6am flight on February 9, 2015 made arrangement to have car collected at airport to be taken to panel beater since I will be going out of town for 2 weeks and need my car back on my return February 20.<br> <br> K****tso captured my claim, at first, very precise and reliable. She initially gave me Lyndhurst Auto details, I called them on January 12 to arrange that my car be taken in on Monday February 9, but they can only book for later date, of which I said NO, thank you.<br> <br> I called K****tso immediately for an alternative panel beater. she tried Auto Body which confirmed booking on Monday February 9. K****tso failed email final details, struggled for days and left messages, emailed even spoke to Thobile Nqosini twice until yesterday, she tells me my car is booked with Lyndhurst for Feb 18, want to cancel insurance, am disgusted!

0
Replies (1)
Discovery Insure
Discovery Insure's reply06 Feb 2015, 10:26
Official
Hello kkkk,

Thank you for speaking to me today.

As discussed, this matter has been escalated to our claims department. We will be in touch to expedite.

Our apologies for the inconvenience caused.


Regards,
Brian
Discovery Insure