1 reviews | Active since Dec 2016

14 Mar 2018, 10:20

Urgent

Dear Discovery,

I have made and asked for a tracking device. You sent me the wrong pack ive been explaining this numerous times. The tech needs to come out soonest remove this sensor and put in the one I have asked for from the beginning this was supposed to be done yesterday I am at the address given till 16h00 today. I need this done please today. I have made my bookings and understand everyone make mistakes but I am sure you can rectify yours. I am losing points this is not working for me and I need to log in the whole times this is not what I have asked for. If we ask for better premiums there is always an issue. So can you fix and give me what I have asked for.

Thank you

0
Replies (2)
Discovery Insure
Discovery Insure's reply14 Mar 2018, 16:36
Official

Thank you for taking my call.

As discussed, we have escalated your complaint with our DQ Track Management Team.

Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Discovery Insure
Discovery Insure's reply15 Mar 2018, 13:33
Official

Thank you for taking my call.

As discussed, we have arranged a booking for this Saturday at 10am.

Please feel free to contact us should you require any further assistance.

Regards

Preveshen
Discovery Insure