Upon Claiming was not afforded The Car hire option I pay for on my Insurance Policy

<p>I have signed up with Discovery Insure to insure my car my policy covers car hire when my car is in for repairs in 2013 (which is why I would have opted for Dicovery over its competitors). In April 2016 I lodged in a claim for accident I had with my car when it was cught by a gate of a complex I was visiting. I was attended to by a consultant by the name of Lelo Rammithoa how did not even mention once that my policy had a car hire option not in any of her correcpondence nor in all her mails to me so had to sort myself out in terms of the alternative transport to & from work for about 2weeks my car was at the panel beaters.</p> <p> </p> <p>In Aug 2016 had another accident was assisted byt Tarryn Marais who also never discussed this benefit on the phone with me however she stated in her email to me on the29th Aug 2016 that Avis would call me to arrange delivery/collection of vehicle which Avis never called neither did she follow up whether I was sorted out with alternative transport so I never got the benefit of a car hire twice but I am paying for it.</p> <p> </p> <p>In Feb2017 my premiuims incresed from R1.5k to R1.9k upon querying I was told it was due to the 2 claims as itincludes car hire so now I am being negatively impacted including a benefit I did not get tice when I needed it.</p> <p> </p> <p>I feel I have been unfairly treated I am paying for a benefit I was not afforded when I needed it the most & I carry on being imapated by the same benefit I could not used twice whn I needed. The consult should highlight to clients on all benefits on the policies upon claiming as they the subject expects no me.</p>