Uplifting my spirit

I phoned Discovery insure for the first time today, I have just taken out a Discovery short-term insurance and I needed to book my vehicles to be fitted the DQ-device.<br> I must say I don't like call centres at all, but when I phoned and Ayanda answered the phone, I felt somehow blown away, at the easy and comfort she handled the entire conversation. She actually made me laugh and made me feel so important. I felt like I knew her personally and she was really enjoying what she was doing. She made me feel very important, she is brilliant. I wish all call centre agents/consultants can be like her. She is amazing.<br> <br> She is a true asset to Discovery, I wish her the best in her career with Discovery. I pray that her line management would treat her the way she deserves to be treated and give her the recognition she deserves in order to maintain her high spirit. May she get the rewards and recognition she deserves.<br> <br> All I can say is that if the other consultants are not like her, then they have a lot to learn about customer service.