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Rob W
1 reviews | Active since Dec 2017
01 Dec 2022, 13:43
Unusually poor service from Discovery Insure
For about 10 years I have been happy with your service. HOWEVER, I AM NO LONGER HAPPY. My wife had a vehicle accident on 27th Nov and the result of the claim is still not determined 4 days later. I have not been contacted with status - I had to contact you twice. I need to be kept up to date with status and things need to happen faster. 4 days or more to process a claim without keeping the client up to date is unacceptable. I need to plan for December.
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Rob W's updateReviewer Update
01 Dec 2022, 15:25Thank you. I was contacted by the Discovery accident call center reporting a collision signal on this car - on their investigation, it appears that it has been moved from a repairer to an auction yard. I have not been kept up to date with any of this !!!!
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Rob W's update01 Dec 2022, 15:25
Reviewer Update
Thank you. I was contacted by the Discovery accident call center reporting a collision signal on this car - on their investigation, it appears that it has been moved from a repairer to an auction yard. I have not been kept up to date with any of this !!!!
RW
Rob W's updateReviewer Update
13 Dec 2022, 12:21The claim was finalized OK in the end but I think the lesson to be learnt is please keep your customers in the loop properly during the process
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Rob W's update13 Dec 2022, 12:21
Reviewer Update
The claim was finalized OK in the end but I think the lesson to be learnt is please keep your customers in the loop properly during the process