Untrained staff and bad service/feedback

Not sure if it’s just new or Untrained staff at the Discovery Insure call centre but the feedback and information they supply means nothing. You have to constantly follow up with them the whole time for status updates or else nothing will happen.

My claim has been ongoing for 3 months and still not completed dew to the vendor Discovery Insure suggested for my vehicle repair and they are not able or interested in completing the outstanding issues.

Discovery is quick to reply to the HalloPeter responses but nothing seems to happen again after that.