1 reviews | Active since Feb 2012
Unsure about Insure
Two of my petrol spends from June 2019 were not taken into account in the July cash back. On reporting this, I was told that the spends had now been allocated and that I was to wait for the cash back in August. In August, the cash back on these spends did not happen. Furthermore, there was yet another spend from July not taken into account with the August cash back. This same scenario has been playing out this year, slips not allocated, promises of a cash back the next month, only to be disappointed the next month. It is unacceptable, given the careless work on the part of Insure, that the customer should even be told to wait for the next pay run the following month. Surely a better approach would be to acknowledge the error and then to follow up, without delay, with the promised cash backs. The customer should not have to wait when the error is on Insure's side.
Your reply is unacceptable because it is exactly what I was told in July. In July I was told to wait for the August run. In August it did not happen.
After the August run this month, I was told it would happen "between the 14th and 20th of this month." This is NOT the first time this year that I was told to wait for the next month, only for the payment not to happen in the following month.
Now you are expecting me to wait for yet another month.
The service from Discovery Insure is a disgrace !! How can you advertise "Innovative rewards" when your existing customers are treated in this way ? How is it a rewarding experience for your customer to have to wait, complain, wait etc month after month in a never ending cycle?
Your reply is unacceptable because it is exactly what I was told in July. In July I was told to wait for the August run. In August it did not happen.
After the August run this month, I was told it would happen "between the 14th and 20th of this month." This is NOT the first time this year that I was told to wait for the next month, only for the payment not to happen in the following month.
Now you are expecting me to wait for yet another month.
The service from Discovery Insure is a disgrace !! How can you advertise "Innovative rewards" when your existing customers are treated in this way ? How is it a rewarding experience for your customer to have to wait, complain, wait etc month after month in a never ending cycle?