PS
Patrick S
1 reviews | Active since Jul 2011
12 May 2015, 09:29
Unsubstantiated Policy Increase
I sent the following email to Discovery Insure 2 weeks ago asking that they clarify my queries. I am yet to receive a response. The below is shortened due to length constraints.<br> <br> \I did not receive a renewal document advising of an increase in premium prior to anniversary date of my policy? Were I aware of the increase
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Discovery Insure's replyOfficial
12 May 2015, 12:01Hello Pat MS,
We apologize for the inconvenience and disappointment that you
experienced in dealing with us recently. We assure you that your complaint
and feedback will give us the opportunity to remedy the problem and help to
improve our service further.
We will be in contact with you today to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regards
Thabani Mtshali
We apologize for the inconvenience and disappointment that you
experienced in dealing with us recently. We assure you that your complaint
and feedback will give us the opportunity to remedy the problem and help to
improve our service further.
We will be in contact with you today to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regards
Thabani Mtshali
Discovery Insure's reply12 May 2015, 12:01
Official
Hello Pat MS,
We apologize for the inconvenience and disappointment that you
experienced in dealing with us recently. We assure you that your complaint
and feedback will give us the opportunity to remedy the problem and help to
improve our service further.
We will be in contact with you today to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regards
Thabani Mtshali
We apologize for the inconvenience and disappointment that you
experienced in dealing with us recently. We assure you that your complaint
and feedback will give us the opportunity to remedy the problem and help to
improve our service further.
We will be in contact with you today to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regards
Thabani Mtshali