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Pieter M

1 reviews | Active since Apr 2023

22 Jun 2023, 17:45

Unserviceable tracking sensor .

I have an contract with Discovery with Sensor no 4c:b8:2c:ae:81:57 installed in my vehicle to track my road trips . The sensor does not work 100% . I was revered toTWT to have sensor replaced . The gentleman phoned Discovery, they had him re- program my phone and would not replace the sensor . No success it does not record any trip . When i activate the program find my vehicle it took 8 minutes to locate, it indicated 12 positions,no definite location of my vehicle

0
Replies (4)
Discovery Insure
Discovery Insure's reply23 Jun 2023, 10:21
Official
Dear Mr P Moolman.

Thank you for sharing your views.

Our sincere apologies for any inconvenience that may have been caused.

We note that the device must be changed to work as we have determined a fault.

"A faulty sensor has been noted on LAND ROVER EVOQUE 2.0 SI4 DYNAMIC (2012). Please advise the client to replace at the nearest Tiger Wheel and Tyre or Drive Center branch."

Once at Tiger Wheel , please have them contact us in order to configure your settings for you.

We apologise sincerely for the back & forth.

Regards
Discovery Insure

Best regards,

PM
Pieter M's update23 Jun 2023, 15:02
Reviewer Update
The new sensor was installed by TWT Polokwane . Trip to Vivo was not recorded.
On phone it indicated not connected. 
Discovery Insure
Discovery Insure's reply23 Jun 2023, 16:42
Official
We are looking into your concerns Mnr.

Thank you for your patience with us.

Regards
DI

Best regards,

PM
Pieter M's update23 Jun 2023, 19:23
Reviewer Update
The system has now activated and the trip to Vivo received. Only on my phone it 
 Indicates sensor not connected