Unsatisfied with Discovery Insure Service

I have had a very bad experience with Discovery Insure, I was okay with them when i moved insurance, but immediately when i changed cars, my insurance premium skyrocketed and i made them aware by mailing them that this was expensive for me and i would be looking for an alternative insurance, for which they did not even respond to.

My fiance had the same problem where she was debited way more than agreed on her policies. after two months of contacting both CSS which is the discovery agent, as well as discovery personally, she was being sent from pillar to post. she even got half the money due to her as a refund. we had to resort to twitter to have the matter resolved because the support consultants were not too helpful.

My fiance further had trouble when claiming for an accident and only then we realized that there was more to the false information shared by the CSS agent (Discovery Agent) because they had falsified her information claiming that she lived in cape town in order to get her a better premium.

We are both changing insurance because i feel Discovery is good from afar, but we did not receive the great service that we thought we would have received.

Today when i tried to cancel my account, i spoke to a very kind lady, her name was Koketso Mokghehle, she was helpful and to be quite honest, if i had dealt with someone like her from the beginning, we wouldn't be having this cancellation conversation. I will be writing a separate review for her