HE
Hajera E
1 reviews | Active since Nov 2021
11 Apr 2023, 16:23
UNSATISFIED DISCOVERY CLIENT
One star is even to much for Discovery Insure. They have provided the worst service ever. I put in a claim for an accident which happened on the 19th of Feb 2023, this has still not been resolved. Too date I'm waiting on a supervisor from the claims department to call me. What is even worse is that my own broker hasn't had the decency to answer my call or even give me a courtesy call. I have decided that once this claim is closed, I will be moving my insurance to another insurer. As soon as I can, I will be moving my medical aid and life cover to another company. Thank you Discovery for nothing.
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Replies (2)
Discovery Insure's replyOfficial
11 Apr 2023, 19:57Good day Hajera E
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Regards
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply11 Apr 2023, 19:57
Official
Good day Hajera E
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Regards
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Regards
Discovery Insure
Best regards,
HE
Hajera E's updateReviewer Update
12 Apr 2023, 13:35This is the first that I have been acknowledged by Discovery, even though this sounds like a generic response. I am still waiting for someone to return my call from yesterday.
HE
Hajera E's update12 Apr 2023, 13:35
Reviewer Update
This is the first that I have been acknowledged by Discovery, even though this sounds like a generic response. I am still waiting for someone to return my call from yesterday.