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Danny

1 reviews | Active since Sept 2023

28 May 2025, 13:43

Unsatisfied client satisfaction.

Insurance contract with Fgro financial provider for Discovery. Policy covers power outage. In Dec 2024 towards the latter of the month experienced flash lightening...TV in bedroom did not identify malfunction at time of lightening! When put TV on only standby light comes on...screen blank! I formed all policy parties...sent surveyor only dud power test and mentioned wear and tare! They disputed my claim with all their counterparts as NFOSA and all went with the surveyors report! I disputed this and substantiate my case with weather reports, expert feedback from technicians and they say Wear and Tare! I now requested them to prove to me what got worn out and going days with no feedback or follow up! So I don't trust these service providers! We pay insurance fir a reason, however they are a profit organization!!!

0
Replies (3)
Discovery Insure
Discovery Insure's reply28 May 2025, 13:51
Official
Hi Danny

Thank you for sharing your concerns regarding your claim experience. We understand your frustration and appreciate you providing detailed information about the situation. 
A member of our team will review your case thoroughly and will be in contact with you shortly to discuss the matter further. We are committed to resolving your concerns and ensuring you receive the appropriate support.
Thank you for your patience.

Regards
Discovery Insure

Best regards,

Discovery Insure
Discovery Insure's reply28 May 2025, 14:12
Official
Hi Danny

We’re sorry that you’re unhappy. Unfortunately, we are no longer required to intervene on a matter once it is sitting with OSTI. Kindly follow up directly with the Ombudsman for short-term insurance.

Regards
Discovery Insure

Best regards,

D
Danny's update28 May 2025, 14:34
Reviewer Update
Hi, that's exactly why it's getting more frustrating! The policy is with you not OSTI...your financial provider Fgro drew up the policy and not OSTI! Now why OSTI!!! You are in breach of your contract as not abiding by the written contract I.e. power surge embedded into my policy and your excuses as ware and tare!!!! Not buying into this! Prove to me what got worn out in my TV!!!