Unsatisfied client

Re burglary on 7 october 2020. Emailed on the 9th to insureinfo email to find out procedures to claim as they stole all our electronic. Called discovery and Aurellia said i can mail her directly. Mailed on 14th with pictures of where they broke in. Responce: i must send them proof of ownership. I said its going to be difficult to do so as the laptops they stole had all that info on. We managed to get wedding fotos we uploaded to facebook as proof of ownership on 16th. On 18th we send another email asking for feedback. Responce: email notification that she is on leave. Tried calling *** and the call just drops. Emailed again on the 22th to get feedback ASAP. Today i am still waiting