Unsatisfactory Service & Delays

Following my accident on May 9, 2025, where a taxi side-swiped me, the service from Discovery has been unacceptable.

Despite an immediate impact alert and lodging the claim the same day (May 9th), my car was only assessed and the claim authorized on May 15th. Now, nearly a month later, I am still without my vehicle.

Two weeks ago, Island Auto informed me of a new issue: the gearbox failed after they supposedly completed other repairs. They stated they would advise Discovery about needing to check it.

Today, June 4th, marks my fourth attempt to get an update. My call resulted in a 15-minute hold before being disconnected. My wife's separate call to an agent named Demi was also cut. The latest vague update is that Discovery is "waiting on confirmation to strip the gearbox."

This prolonged delay and poor communication, leaving me without a car, is incredibly frustrating and falls far below the expected service standards from Discovery.