Unsatisfactory service

The one reality that we’re all faced with at the moment is the impact of Covid-19. Everyone is suffering in their own respective ways, but that’s no excuse for the appalling service I’ve received at Discovery Insure today after being their client since 2016. Thanks to their recorded telephonic conversations, I was clear in telling the consultant that I dealt with today, Zandi, that they simply don’t care and aren’t bothered about client service delivery. I’ve been waiting for a recording that I requested in June to date. Weird enough the findings of the recording confirm my statement about information that was incorrectly disclosed to me, that would’ve resulted in a huge mess in the event of me encountering an accident. I am ready to bow out from an institution that concerned about premiums being debit every month to the satisfaction, while we’re not realising any value as clients. I’m done being a statistic.