Unsatisfactory response for claim

Tried to contact the compliance officer via telephone but received the voicemail. Have not received any feedback about the seatbelts issue nor have I signed the settlement agreement due to the proposed panel beater being in another town, about 150 km away from where I live (suspicion 1). Net Assess has advised for the repairer to send the vehicle to the manufacturer to have the airbag light cancelled! (2) Does the repairer pay insurance premiums to Discovery for the repairer to send the car to the manufacturer? My car was manufactured in France, will my car be sent to France? I have already taken my car to the local Citroen dealer for a full diagnostic check & submitted the quote to Discovery, why is there a delay?<br> Its over a month since the accident & I have received no effective feedback! Discovery is so effective at debiting my bank account every month for insurance premiums but tries every trick and delay tactic in the book to avoid paying for damages after an accident. Is that how Discovery Insure employees are ensured of good bonuses at the end of the year? It makes me wonder if limited insurance pay-outs are as key performance indicator for Discovery Insure employees.