Unsatisfactory claim process

I am extremely disappointed with the service that I received when I tried to submit a claim. I submitted a claim on the 11/07, and only received feedback the 13/07, which is more than the 24 hours which was promised. I later that week submitted a new claim, as I wanted to change the details, but couldn't seem to edit the existing one. I booked an assessment, after netassess contacted me. A very unpleasant Discovery worker with a attitude contacted me in regards to my claim. Firstly, she wanted to book an assessment, but I already booked one, which she didn't even know. I explained my situation to her, and asked her to delete the first claim. She did not want to do that, and was very rude towards me. She then went and deleted my second claim on 18/07. She never responded to any of my emails, as I told her contact me via email, as I am actually working throughout the day, and can't just take calls all the time. Late the week she cancelled my assessment and disapproved my first claim, without even consulting me. I even contacted discovery to ask them how I can change the person that I am dealing with, but I still haven't received any reply.

If this claim is not resolved, I will rather move my insurance to a place with better customer service. As I am extremely disapointed.