PS
Preshan S

1 reviews | Active since Jun 2015

29 Jan 2021, 19:05

Unsafe vehicle after "Authorized" repairs

The Accident took place on the 14 December 2020, I was hit from the left , by a white vehicle (SUV type vehicle) , I was in the fast lane on the N1 south bound on my way to work,It was a rainy day , the road was wet, I attempt to not go into the barrier I swerved left going into traffic, then back right in attempt to slow down / stop the vehicle and finally into the barrier on the right, I did try and slow down as much as I could., at 8:57 I called discovery insure while in the car reporting the accident, and requesting being towed, I said the door was stuck, I was in between the fast lane and the barrier at the time.They asked me if was injured etc, I verified no impact alert was received by them.It was peak traffic and difficult to get a tow truck to me, and asked me to check if the car was drivable, I just wanted to get out from that spot as it was dangerous due to high speed vehicles.I moved the car a little and checked I could drive it , but the steering wheel was almost inverted in order to move straight,I put on my hazards and drove the car slowly to the police station and reported the accident,I brought the car home and called discovery insure going over the damages, emphasizing that the car is not in a good drivable condition, and should be collected from here, especially the impact on the wheel/ the steering and positioning of the tyres.We verified that something was leaking under the car, but it was a few drops of liquid, nothing flowing.I was informed to take the vehicle to a panel beater for the assessment, I told them this vehicle is not good to drive and should be towed, I don’t want to drive the car to and from in this condition.They opted for a digital assessment , and I sent all the details via whatsapp, and an email confirming that I had submitted the pictures.I had emphasized the issue with the wheels and the steering wheel, the noise it is making and that the vehicle needs to be towed.The car was then parked throughout the peak season until January when the car was booked to RAB.The car was not towed, I had to drive the car there, when I got to the panel beater, they inspected the car, and said that this car should not have been driven, the tyres are cut, and should have towed as originally request,when I got home I called discovery insure (around 8:32) on the 05th Jan and complained about this, and to ensure that repairs are done with thoroughly as no real assessment was done. The Barrier Impact caused my steering to be almost inverted, There is a "Play" on the steering, whatever that means, the wheel nut but was stripped by the impact , the stuck door, control arms , shocks were declined by the assessor due to "Wear and Tear" and not the impact into the CONCRETE BARRIER. my vehicle is complete, with these issues, 1 wheel with 3 nuts, faulty steering wheel, shocks, and control arms, and a door that does not close. @Discovery Holding, you are a company that I invest: Medical Aid, Banking, Investments, Life , and this is your version of my Cover? I am not a mechanic , but if getting hit into a Concrete barrier and this is how you cover me, I am clearly with the wrong service provider!

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